House of the Patients

A new innovation project between public and private actors shall give patients a better experience on the hospitals in the Capital Region in Denmark. Building on the existing patient hotels Center for Health Innovation lead the development of a new ‘Patient Home’ to be operated on the patients’ own terms and needs. Through user-driven innovation the project will show how a better patient service, enhance value for both patient and hospital. Future patient hotels will thus evolve in a direction, that will make them more than just a bed to sleep in.


In this project Story Field are in charge of including the “hotel guest’s” values ​​and needs by creating a series of video narratives by patients and carers who currently stays, are going to stay or have stayed at the patient hotel.


Video stories are short personal films from patients and caregivers themselves.
The stories are have a duration of 3 -4 minutes and contains photos, video and audio material from patients’or Carers’ self documentation of their daily lives and experiences. The films are created at a workshop where participants take part in storytelling and reflection exercises and instruct their own film.


The movies show the world in an authentic and empathetic manner from the perspective of the patient/carer and told with their own words from what they have on their mind and consider to be important. This brings the data to life and puts a face on the users of the patient hotel of tomorrow.


Drawing on users’ experienced stories, rather than wishes for improvement of existing hotels, the patient narratives can start radical rethinking of patient hotels and meaningful new concepts based on user’s needs and values.


Read more about the Patients’ House (in Danish) on the website of Center for Health Innovation